Last updated: 19 October 2026
This Shipping Policy explains how orders are processed and delivered when you purchase from elitrova.shop, operated by MARTIN HILL CONTRACTS LTD.
Company Information
- Business Name: MARTIN HILL CONTRACTS LTD
- Company Number: 15394084
- Business Address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom
- Email Address: support@elitrova.shop
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Order Processing
All orders are typically processed within 1 to 24h after payment has been successfully completed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you where possible.
Delivery
Standard delivery within the United Kingdom typically takes 2–4 business days after dispatch.
Please note that delivery times are estimates and may vary depending on the shipping carrier and delivery location.
Carrier: Smaller parcels are shipped via Royal Mail (Tracked 24 / Tracked 48 depending on order weight). Large and heavy items – such as garden sheds, fire pit tables, outdoor kitchens and large pizza ovens – are delivered by a tracked courier or pallet service as a direct delivery to your address.
Shipping cost: Free standard UK delivery on every order.
Shipping Variations
Delivery times may vary due to circumstances outside of our control, including but not limited to:
- Carrier delays
- Weather disruptions
- Public holidays
- High seasonal demand
We appreciate your patience if such delays occur.
Tracking
Once your order has been shipped, you will receive tracking information where available so you can monitor the progress of your delivery.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
- Business Name: MARTIN HILL CONTRACTS LTD
- Email Address: support@elitrova.shop
- Address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom